Ques 1. I’m not sure about the size and fit of the frames.
Ans: At Lens Shop, we provide glasses in 3 sizes – small, medium, and large. Click the ‘Frame Size’ link at the bottom of the page to know your size. ~80-90% of our customers find a medium size frame to be the superior most fit.
Ques 2. What if I purchase glasses & they don’t fit me? What if the lenses turn out to be the wrong ones for me?
Ans: You don’t worry, It is our responsibility to get you the accurate pair of glasses. In the unusual situation that your glasses don’t fit properly, we make it quite simple for you to replace or return the frames, with lenses. If you face any difficulty, just Contact us. We have a 14 day, no-questions asked return policy and provide instant money back or store credit on return.
Ques 3. Will the glasses have my prescription?
Ans: You can purchase glasses attached with your prescription or even the frames only. We also produce customized glasses with single vision, bifocal, or progressive prescriptions across all powers. Our glasses are 50% cheaper than market average, since we avoid mediators– and the most wonderful part, we charge the same price, irrespective of your power.
Ques 4. Will Lens Shop be able to make my complex power?
Ans: At Lens Shop, we stock all powers – simple and complex. The unique robotic technology used in our lab ensures that the most complex powers are fitted accurately and comfortably, ensuring 100% absolute glasses. Our more than 5 lakh customers will stand as a proof for the accuracy and authenticity with which we make the eyeglasses!
Ques 5. Where do I submit my eye power information?
Ans: You can submit your power details after you complete your purchase. We offer multiple options to provide your prescription to us – upload a picture, enter it online, email us (power@lensshops.com) or call us at +91 8884904949
Ques 6. I don’t have my prescription handy. Is it necessary to provide it instantly?
Ans: It’s all right even if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the SMS and email that we send you, post order completion.
Ques 7. How can I be sure of the quality of the frames?
Ans: Quality is at the core of Lens Shop products. Our plastic frames are made from the foremost standard acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!
Ques 8. What lenses will you use? I use thin, anti-glare lenses.
Ans: We understand that a pair of glasses is only as good as the lenses fitted in them. Most anti-glare lenses range between Rs.1,500 - 2,000 at your local optician. At that price we provide you robotically fitted, anti-glare lenses, with a 1.6 index which is ~35% thinner than market average. Besides, we also provide UV-400 protection on all our lenses, similar to what is used in lenses across Europe and USA.
Ques 9. I haven’t heard of few of the of the brands available. How does Lens Shop decide which brands to stock for us?
Ans: All the brands sold on Lens Shop are selected after thoroughly examining their product quality, manufacturing methods, and customer service. There are some brands that we have presented on one platform to India’s unique customers from countries such as Italy, to introduce them to the Indian market to their excellent and highly advanced products.
Ques 10. How many days will they take to prepare my eyeglasses?
Ans: We promise to deliver your purchases to you as quickly as possible. We dispatch your order within ~5-12 days of order confirmation (and receipt of your prescription, if required), based on the products ordered. It takes 2-5 days to get delivered to you post-dispatch, based on your location.
Ques 11. I don’t like what I have purchased! What is your return policy?
Ans: We have a 14 day return policy based on certain Terms & Conditions.
